Request data deletion

This page explains how to request deletion of your data from CoachVault, the coaching app operated by Coach Vault Pty Ltd (Queensland, Australia). It applies to both coaches and clients who use CoachVault.

If you are a client:the fastest way is to contact your coach. Your coach manages your account and can remove you and your data. If you can’t reach your coach, or you would prefer to contact us directly, email admin@getcoachvault.com.

If you are a coach: email us at admin@getcoachvault.com from the email address linked to your account, with the subject “Delete my data”.

Please include your full name so we can verify that the request is really you. We action verified deletion requests within 30 days.

When we process a deletion request, we remove:

• Your account and profile (name, email address, and login details).
• Your coaching and fitness data (training programs, workouts logged, nutrition and meal plans, check-ins, body measurements, progress photos, steps, and goals).
• Any optional health data (such as blood pressure, blood-work results, body composition, or data synced from a connected device).
• Your messages and content (chat messages, voice notes, images, and videos).

• We delete your personal data within 30 days of a verified request.
• We may retain a limited amount of information where we are legally required to (for example, records needed for tax or accounting). This is kept only for as long as the law requires, then deleted.
• Payment records are held by our payment provider, Stripe, in line with their own retention rules; we do not store full card details.

Questions about deleting your data? Email admin@getcoachvault.com.

Coach Vault Pty Ltd · Queensland, Australia · Privacy Policy