Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and Coach Vault Pty Ltd(“CoachVault”, “we”, “us”), based in Queensland, Australia. They govern your use of the CoachVault platform, websites, and mobile apps for iOS and Android (together, the “Service”).

By creating an account, or by accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

CoachVault is software that fitness coaches use to run their coaching business and deliver coaching to their clients. It includes tools for training programs, workouts, nutrition, check-ins, messaging, progress tracking, and related features. CoachVault provides the software. It does not provide coaching, and it is not a party to the coaching relationship between a coach and a client.

• Coach accounts are created by CoachVault or by an authorised member of a coaching business. Client accounts are created by invitation from a coach. There is no public self-signup.
• Account security. You are responsible for keeping your login details confidential and for all activity under your account. Notify us promptly of any unauthorised use.
• Accurate information. You agree to provide accurate account information and to keep it up to date.
• Eligibility. The Service is intended for adults and for clients aged 16 or older with the involvement of their coach.

CoachVault serves two kinds of users, and the responsibilities differ.

• Coaches use CoachVault to run their business and coach their own clients. A coach is responsible for their coaching, for the information they enter about a client, for obtaining any consent needed to collect and use that information, and for complying with the laws that apply to their business.
• Clientsare invited by a coach and use the Service to receive coaching. A client’s coaching and fitness information is visible to the coach and coaching team who invited them. This is the core function of the Service and is described in the Privacy Policy.

When using the Service, you agree not to:

• Break the law, or use the Service to help anyone else break the law.
• Upload content that is unlawful, harmful, abusive, or that infringes the rights of others.
• Access data that is not yours, or attempt to bypass security or access controls.
• Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure.
• Reverse engineer, copy, or resell the Service except where the law expressly allows it.

We may suspend or remove content or accounts that breach these Terms.

• Coach subscriptions. Coaches pay CoachVault a subscription fee for access to the Service. Fees, billing periods, and any trial or founding terms are those agreed with you at sign-up. Unless stated otherwise, fees are in Australian dollars and exclude taxes where they apply.
• Client billing. Where a coach bills their own clients through the Service, payments are processed by our payment provider, Stripe, and are a matter between the coach and the client. CoachVault is not responsible for the coaching fees a coach charges their clients.
• Changes and cancellation. We may change subscription fees on reasonable notice. You can cancel in line with the terms of your plan. Except where required by law, fees already paid are non-refundable.
• Your consumer rights. Nothing in these Terms limits rights you have that cannot be excluded under the Australian Consumer Law or other laws that apply to you.

You keep ownership of the content you put into the Service, such as programs, messages, logs, and images. You grant CoachVault the limited licence needed to host, process, and display that content so we can operate the Service for you and for the coaching relationship it supports. Coaches are responsible for the client information they enter and for having the right to use it.

The Service, including its software, design, and brand, is owned by CoachVault and its licensors and is protected by law. These Terms do not transfer any ownership in the Service to you. You may use the Service only as these Terms allow.

The Service relies on third parties, including Apple, Google, our hosting and database provider, and Stripe. Your use of the apps is also subject to the terms of the app store you download them from. We are not responsible for third-party services, but we choose providers that help us run the Service securely.

CoachVault is a software platform, not a medical or healthcare provider. Content in the Service, including training and nutrition information, is for general fitness and coaching purposes and is not medical advice. Always seek advice from a qualified professional before starting or changing a training, nutrition, or health program, and stop and seek help if you feel unwell. Any coaching relationship is between the coach and the client, and CoachVault is not responsible for it.

We work to keep the Service available and reliable, but we provide it on an “as is” and “as available” basis. We may update, change, or pause features, and we may carry out maintenance. To the extent the law allows, we do not warrant that the Service will be uninterrupted or error free.

To the maximum extent permitted by law, CoachVault is not liable for indirect, incidental, or consequential loss, or for loss of profits, data, or goodwill, arising from your use of the Service. Where liability cannot be excluded, our total liability is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including under the Australian Consumer Law.

You can stop using the Service at any time and close your account in line with your plan. We may suspend or end access if you breach these Terms, if we need to protect the Service or other users, or if we are required to by law. When an account ends, the Privacy Policy explains how we handle your information. You can also request deletion of your account and data at any time through our account deletion page.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app. Continuing to use the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of Queensland, Australia. The courts of Queensland have non-exclusive jurisdiction, without limiting any right you have to bring a claim where the law allows.

If you have any questions about these Terms, contact us at admin@getcoachvault.com.

Coach Vault Pty Ltd · Queensland, Australia